Learn how your information is used — find out more
Pko places the highest priority on the privacy of users in Bangladesh. We believe that every user's personal information is their own asset and protecting it is our fundamental responsibility. This privacy policy will clearly inform you of what types of information we collect, why we collect it, and how it is used. We recommend reading this policy carefully before using our platform. If you have any questions, please contact our support team.
1. What Information We Collect
When you register on the pko platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for identity verification, and it is stored with complete security. Payment method details are collected to facilitate financial transactions; however, full card numbers or bank account details are not stored on our servers. Your device type, browser information, IP address, and activity logs on the platform are collected automatically and used to improve service quality. Cookies and similar technologies are used to personalize your browsing experience and ensure the platform functions properly.
2. Purpose of Data Use
The information collected is primarily used to manage your account, verify your identity, and ensure secure transactions. We analyze usage patterns to improve platform services, develop new features, and make the user experience smoother and more enjoyable. Information necessary to comply with applicable laws and regulatory guidelines is retained. With your consent, contact information is used to send promotional offers, updates, and important notifications. Data is also analyzed to prevent fraud, ensure system security, and detect suspicious activity.
3. Data Sharing & Third Parties
Pko never sells your personal information or transfers it to third parties for advertising purposes. Limited information may be shared with trusted service providers for payment processing, identity verification, and technical support, but they are bound by strict confidentiality agreements. Information may be disclosed in response to legal obligations, court orders, or requests from regulatory authorities. In the event of a company merger or acquisition, users will be notified in advance and measures will be taken to ensure the protection of their data. All of our partners are required to follow the same standard of privacy policy.
4. Data Retention & Security
All your personal information is stored using industry-standard SSL encryption technology. Our servers undergo regular security audits and multiple layers of protection are in place to prevent unauthorized access. Even after an account is closed, certain information may be retained for a specified period as required by law. In the event of a data breach, we will promptly notify affected users and take the necessary steps. To further strengthen the security of your account, we recommend using a strong password and keeping two-factor authentication enabled.
5. Your Rights
Under applicable laws of Bangladesh, you have the right to view, correct, and request deletion of your personal data. You may opt out of marketing communications and change your cookie preferences at any time. Under the right to data portability, you may request a copy of your data. To exercise these rights, contact our support team and we will respond as promptly as possible. Processing your request typically takes up to 30 business days.
6. Policy Changes
Pko reserves the right to update this privacy policy as needed, and advance notice will be sent to registered email addresses for significant changes. The date shown at the top of the page indicates when the policy was last updated. Continued use of the platform after any changes will be considered as your acceptance of the new policy. We recommend visiting this page regularly to stay up to date. Our Terms & Conditions and Responsible Gaming We also recommend reading our policy.